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Are you ready for love? Then let's talk customer experience

Are you ready for love? Then let's talk customer experience
Written by

Mel Fulker

Published

April 26, 2021

Category

Media

‘Are you ready for Love?’ is a hospitality webinar focused on curating customer experiences and atmosphere with music + tech + behavioural science.


What’s on the menu?

It’s all about truly understanding the science behind customer behaviour and discovering actionable insights, for example; restaurant diners exposed to slow music spend an average of 11 minutes longer at their table (and probably will go for that tempting dessert) than those who were exposed to fast music. Crucial intel at a time when every cover counts with socially distanced floor plans.

Our guests are a lovely, distinguished bunch: Richard Shotton, author of best-selling book The Choice Factory; Shereen Ritchie, MD of LEON UK; & Craig Bunting, co-founder & director of coffee brand, BEAR.

Building on our ‘Mind The Gap’ hospitality report findings, ‘Are you ready for love?’ asks how hospitality can curate magical first-impressions for pitch-perfect customer experiences, using music, tech and behavioural science.



Are you ready for love? Then let's talk customer experience

Mel Fulker

Chief Customer Officer at Startle. It's my job to oversee marketing, sales, and customer engagement, making sure everything we do is aligned to deliver the best possible customer experience. When I’m not working, you can find me exploring quirky coffee shops and practising yoga. Oh, and running after my toddler, which is the real fun bit!

Say hello on LinkedIn

Hey, we've just met you and this is crazy. But here's our number +44 (0)203 397 7676. So, call us maybe?

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