What’s a great hotel customer experience?
Something customers tell friends about. Like a touch-screen check-in process that saves time and hassle when you arrive late after a delayed flight. It elevates a brand to distinction, with the atmosphere of all sites harmonising in unison. Ultimately it improves your bottom line.
CREATING A GREAT HOTEL EXPERIENCE ISN’T SO EASY.
But that’s where we can help. Music isn’t all we know, but it’s in our soul, and when blended with tech and our knowledge of behavioural science we create branded hotel solutions and experiences that sync perfectly in tune with your business objectives.
Behavioural Science in action, in the hotel
The Peak-End rule is a psychological heuristic in which an experience is evaluated and remembered based on the peak (most intense) point of the experience and/or the ending of the experience. Hotel stays are remembered for their most stand out and final moments, be they positive or negative. A rude and inattentive receptionist at check out can ruin a two-week holiday, yet a waiter in the hotel restaurant bringing out a dessert with your name written in chocolate calligraphy can make the night memorable.
- brand distinctiveness
- cover control
- responsive atmospherics
- repeat custom
- brand consistency
- top of mind
- driving spend
- increased dwell time
- throughput control
Tell me more, tell me more - What does a great hotel experience look like?
It couldn’t have been easier
From the initial call through to our first playlist, Startle were quick and easy to deal with. We had to move quickly across 40 UK and USA sites and had devices in stores within the week ready for self-install. Followed by amazing support and a perfectly curated playlist, it couldn’t have been easier.
Nailed it from the get-go
Finding our brand sound has been an exciting and interesting journey, and the help that we've had from the guys at Startle has been super valuable. We have to hand it to them, they nailed it from the get-go and we've been happily bopping away to these playlists ever since!
Can control all of our venues from my smartphone
Startle's music+ service is exceptional. Their playlists are fantastic and I can control all of our venues from my smartphone. The service is backed up by Startle's Relentless Support™ team who are always on hand to answer any question or fix any issue immediately.