Hakuna matata.

The likelihood is your business is not a 9-5, so our talented tech crew are on-hand 24/7/365 via phone, email, chat and even WhatsApp, providing our award-winning Relentless Support™. It’s our problem-free philosophy, ensuring you have no worries and get the most from our services.

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Our guarantees

Our unrivalled, industry-leading SLA's are our commitment to giving you proactive, rock-around-the-clock monitoring and fast resolution of any queries.

System uptime

99.999%

Response time

30 Minute

Resolution time

3 Hours

Live performance

We’re completely transparent about the guarantees we aim for, so much so that these are real-time system updates of how we're currently performing.

System uptime

Last month our system uptime was

Response time

We responded to the last 100 tickets in an average of

Resolution time

Our team resolved the last 100 tickets in an average of

Startle Player

The hardware

Our support starts with the Startle Player itself. It is ultra-reliable, runs from the cloud and updates automatically overnight, so is always up to date with our newest tracks, features and upgrades.

It’s provided free of charge, is future proof (as we launch new features with backward compatibility), and is remotely monitored and supported. We’ll even replace it for free in the unlikely event it fails.

Relentless platform

A one-stop online platform for queries and advice. Whether you have questions on your setup, are looking for tips on creating the perfect playlist, or perhaps want more information on another product, our Relentless Support™ portal has a collection of useful videos and guides available to help.

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