Relentless Support™
S-U-P-P-O-R-T find out what it means to me. We ain't gonna do you wrong while you're gone. In fact, our support team are pretty relentless. So much so, the name kind of stuck... Our Relentless Support™ crew are even relentless 24/7/365, sing it Aretha.
Our SLAs are rubbish.
We smash them every month.
Our unrivalled, industry-leading SLA's are our commitment to giving you proactive (rock)around-the-clock monitoring and resolution to all of your wants and needs from our support team who are relentless in name and relentless in nature.
System uptime
99.999%
Response time
30 mins
Resolution time
3 hrs
Relentless Support™ Live Performance Tracker
Brands that sound better with Startle
“...this really should not be understated, the support team are amazing. They are on hand 24/7 and are relentless in resolving any queries in lightning-quick time.”
- Anytime Fitness
What you want, baby we got it.
Our services offer a full-suite of support and access to our amazing Relentless Support™ team.
Dedicated management
All enterprise customers will be assigned a dedicated account success manager. They act as your relentless advocate across Startle and make sure you have what you need.
24/7/365
This is more than a passing comment, we really mean it. We’ve got you covered every minute of every day.
Ultra-reliable hardware
Our support starts with the Startle Player itself. It is a palm-sized PC that’s ultra-reliable and runs from the cloud.
Free player replacement
Our Startle Player is robust and future proof (as we launch new features with backward compatibility), but should it be necessary, we’ll replace it for free of charge in the unlikely event it fails.
Get in touch your way
There’s nothing hiding here. You can get in touch with support via all the ways you’d expect including WhatsApp and speak to a real human in a matter of minutes.
Award-winning service
We are honoured to have received two international awards for our support team's dedication to you, our cherished customers.
Heard enough?
Get in touch to start playing your customers the kind of background music that creates those hair-tingling moments.
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