Our unrivalled, industry-leading SLA's are our commitment to giving you proactive, rock-around-the-clock monitoring and fast resolution of any queries.
We’re completely transparent about the guarantees we aim for, so much so that these are real-time system updates of how we're currently performing.
Last month our system uptime was
We responded to the last 100 tickets in an average of
Our team resolved the last 100 tickets in an average of
Our support starts with the Startle Player itself. It is ultra-reliable, runs from the cloud and updates automatically overnight, so is always up to date with our newest tracks, features and upgrades.
It’s provided free of charge, is future proof (as we launch new features with backward compatibility), and is remotely monitored and supported. We’ll even replace it for free in the unlikely event it fails.
A one-stop online platform for queries and advice. Whether you have questions on your setup, are looking for tips on creating the perfect playlist, or perhaps want more information on another product, our Relentless Support™ portal has a collection of useful videos and guides available to help.Contact us