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Using Behavioural Science: Priming

There are probably very few other industries where pretty much all the senses can play a part in contributing to a great customer experience and making sales.

July 20, 2021

Using Behavioural Science: The Peak-End Rule

To be truly different and memorable, a business should concentrate on improving peak aspects of the customer experience.

June 29, 2021

Three Lions; bringing the people together

It’s hard to think of more joyous, euphoric moments of communal togetherness than when England have won a big match and the open bars of ‘Three Lions’ start up

June 25, 2021

Using Behavioural Science: The Fundamental Attribution Error

You may think that your customers’ buying habits are shaped entirely by their personality; choosing a garment as it is their favourite colour, selecting a dessert with chocolate as that is their favourite sweet thing, but they are often just as likely, if not more so, to be influenced by the context they are in.

May 25, 2021

The Next Decade of Retail Starts Today

A recent survey of over 15,000 consumers placed ‘experience’ at the heart of retail, with 81% of respondents saying they’d pay more for it.

February 12, 2021

Mind The Gap: New Industry Reports on Retail & Hospitality Post Lockdown

Our new, free-to-access industry reports on customer behaviour and the perceived gaps in experience and atmosphere in the retail and hospitality sectors, post lockdown 1.

December 9, 2020

Over half of pub-goers find the pub just as relaxing now compared to pre-lockdown

Startle’s research into the post-lockdown pub experience reveals that over half (55.1%) of pub-goers find the pub just as relaxing as pre-lockdown, with a quarter (22.5%) thinking it’s even more relaxing now.

September 30, 2020

Shoppers split on how relaxing they find the post lockdown retail experience

Startle’s research into the retail experience reveals that half (49.9%) of shoppers think it is just as relaxing now compared to pre-lockdown, but half of them are intending to shop less regularly now, post lockdown.

September 25, 2020

Two thirds of restaurant diners find the experience just as relaxing as pre-lockdown

Startle’s research into the dining experience reveals that two thirds (63.3%) of restaurant goers think that the experience is just as relaxing now as pre-lockdown, and only a third of them (37.4%) will go less frequently compared to pre-lockdown.

September 22, 2020

Majority of shoppers appreciate a more ‘people free’ atmosphere

Startle’s research into the retail experience reveals that only 20% of shoppers think the sound of people would improve retail experience, with over half of shoppers finding the experience less sociable than pre-lockdown, a consistent stat across July (59.8%) and August (58.6%).

September 18, 2020

Majority of restaurant goers appreciate an atmosphere with fewer diners

Startle’s research into the dining experience reveals that only a quarter of restaurant goers think that the sound of people would improve the post-lockdown atmosphere (26.5%), and over half still think the experience is less sociable than pre-lockdown.

September 16, 2020

Well over a third of pub goers miss the buzz of the crowd in pubs

Startle’s research into the pub experience reveals that 36.6% of post-lockdown pub-goers miss the buzz of the pub, with nearly 2 thirds (62.6%) of people finding the atmosphere less sociable than pre-lockdown.

September 14, 2020

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