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Are you ready for love? Then let's talk customer experience

First-impressions count, so it’s now time to put on your best clothes and join us, as our upbeat webinar chat on getting customers back into hospitality with the help of music, tech and behavioural science is now available!

March 26, 2021

Research

Mind The Gap: New Industry Reports on Retail & Hospitality Post Lockdown

Our new, free-to-access industry reports on customer behaviour and the perceived gaps in experience and atmosphere in the retail and hospitality sectors, post lockdown 1.

December 9, 2020

Research

Over half of pub-goers find the pub just as relaxing now compared to pre-lockdown

Startle’s research into the post-lockdown pub experience reveals that over half (55.1%) of pub-goers find the pub just as relaxing as pre-lockdown, with a quarter (22.5%) thinking it’s even more relaxing now.

September 30, 2020

Research

Shoppers split on how relaxing they find the post lockdown retail experience

Startle’s research into the retail experience reveals that half (49.9%) of shoppers think it is just as relaxing now compared to pre-lockdown, but half of them are intending to shop less regularly now, post lockdown.

September 25, 2020

Research

Two thirds of restaurant diners find the experience just as relaxing as pre-lockdown

Startle’s research into the dining experience reveals that two thirds (63.3%) of restaurant goers think that the experience is just as relaxing now as pre-lockdown, and only a third of them (37.4%) will go less frequently compared to pre-lockdown.

September 22, 2020

Research

Majority of shoppers appreciate a more ‘people free’ atmosphere

Startle’s research into the retail experience reveals that only 20% of shoppers think the sound of people would improve retail experience, with over half of shoppers finding the experience less sociable than pre-lockdown, a consistent stat across July (59.8%) and August (58.6%).

September 18, 2020

Research

Majority of restaurant goers appreciate an atmosphere with fewer diners

Startle’s research into the dining experience reveals that only a quarter of restaurant goers think that the sound of people would improve the post-lockdown atmosphere (26.5%), and over half still think the experience is less sociable than pre-lockdown.

September 16, 2020

Research

Well over a third of pub goers miss the buzz of the crowd in pubs

Startle’s research into the pub experience reveals that 36.6% of post-lockdown pub-goers miss the buzz of the pub, with nearly 2 thirds (62.6%) of people finding the atmosphere less sociable than pre-lockdown.

September 14, 2020

Research

A third of frequent diners think music would improve restaurant atmosphere

Startle’s research into the dining experience reveals that a third of frequent pre-lockdown diners think music can improve the post-lockdown atmosphere (33.3%), while nearly half (46.2%) of those who think atmosphere would be improved by music are aged 18-34.

September 11, 2020

Research

Almost half of frequent pub goers say atmosphere would be better with music

Startle’s research into the pub experience reveals that 45.8% of frequent pre-lockdown U.K pub-goers think music would make the current atmosphere better, a statistic that is consistent across July (46.2%) & August (45.5%).

September 9, 2020

Research

Half of frequent post lockdown shoppers think music would improve atmosphere

Startle’s research into the retail experience reveals that 47.5% of regular post-lockdown shoppers think that the atmosphere would be improved by music, a trend that is consistent across July and August.

September 7, 2020

Research

Over a third of the UK population has been back to the pub since lockdown

Startle’s research into the pub experience reveals that 35.8% of the UK population have been back to the pub since lockdown ended, a figure that has increased 3-fold since July (12.9%). Yet nearly two thirds (62.1%) still think it is less fun than before lockdown.

September 4, 2020

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Research

Are you ready for love? Then let's talk customer experience

Research

Mind The Gap: New Industry Reports on Retail & Hospitality Post Lockdown

Research

Over half of pub-goers find the pub just as relaxing now compared to pre-lockdown

Research

Shoppers split on how relaxing they find the post lockdown retail experience

Research

Two thirds of restaurant diners find the experience just as relaxing as pre-lockdown

Research

Majority of shoppers appreciate a more ‘people free’ atmosphere

Research

Majority of restaurant goers appreciate an atmosphere with fewer diners

Research

Well over a third of pub goers miss the buzz of the crowd in pubs

Research

A third of frequent diners think music would improve restaurant atmosphere

Research

Almost half of frequent pub goers say atmosphere would be better with music

Research

Half of frequent post lockdown shoppers think music would improve atmosphere

Research

Over a third of the UK population has been back to the pub since lockdown

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