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Startle - What About Us?

Startle - What About Us?

Written by
Adam Castleton
Published

June 1, 2018

Category
Startle news

We're Startle - a passionate team driven by the thrill of creating knock-out customer experiences through a perfectly branded atmosphere.

Working with retail and hospitality brands that understand the importance of a great customer experience, we use music, behavioural science and integrations to create atmospheres uniquely designed around their business and brand objectives.

With our music and behavioural expertise, technical know-how, and best-in-class support; our customers are able to scale their perfected atmospheres to achieve consistency across their locations. In doing so, they are optimising their customer experience for immediate commercial gain and valuable long-term brand impact.

Our 'Why'

In a world driven by changes in technology and growing consumer expectations, we believe that brands need to work harder to make their customer experiences memorable and keep them coming back. It’s not enough, therefore, for businesses to just be ‘on-brand’; they need to awaken the senses of consumers to draw them into the present, creating a deeper sense of engagement. This is our 'Why.'

Combining multiple elements of technology to provide an immersive experience is one way that retail, hospitality and leisure brands can leave a lasting impression. When these technologies work in harmony and complement each other, it can heighten enjoyment, improve promotion of products or services, and help to build a positive customer perception.

How we achieve this

All of the clever technology services we provide centre around our core product, Startle Music. This professional background music solution gives stores, pubs, restaurants and the like a reliable, high-quality music system with huge choice and the desired level of control.

We're also aware that there are no medals for nice music and wishful thinking, just a fair bit of risk. Leave that to others. Instead, we focus on the science behind good vibrations that curate atmospheres with real intention.

With this in mind, those looking to invest in a more bespoke audio experience can achieve this with our professional music profiling service, which is 100% tailored around an individual brand.

Marrying your venue with music that reflects your brand's personality and evokes the desired behaviour creates a stronger presence and enforces your identity in the minds of customers.

When background music is integrated with other elements such as digital signage, another service we offer, it ensures that these areas are joined-up and deliver a consistent experience whilst making life easier for managers by streamlining all of this from the Studio app.

We're also keen on creating the perfect atmosphere. Your environment is ever changing, and our first-of-its-kind atmosphere monitoring service pulls together vital data to give you invaluable insight and help you make useful automations.

Our team

All of this is made possible by a dedicated team spread across both the UK and US, who aim to bring the retail, hospitality and leisure markets new, exciting products, and deliver a world-class level of customer service.

Our support team are pretty relentless. So much so, the name kind of stuck... our Relentless Support™ crew are even relentless 24/7/365.

We’re thrilled to have been recognised for all of these strengths, taking home awards for B2B Innovation and Best Place to Work at the UK Business Awards, and Employee Engagement at the UK Employee Experience Awards, which have all centred around our commitment to both an outstanding customer and employee experience.

Talk to us

We are a tight-knit, talented and happy supergroup of music-loving and hard-working people. At least, we think so. And we'd love to chat to you.

Heard enough?

Ready to create standout customer experiences? Get in touch to find out how we can use music and tech to help you achieve your goals.

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Rotary phone

Heard enough?

Music is powerful, but using it with intention takes skill. Chat to our team today to find out how our behavioural-science backed, curated playlists could help you achieve your goals.

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Woman dancing

Heard enough?

Seeing is believing. Engaging your customers through vibrant visual displays can be a game-changer in your retail or hospitality experience. Chat to our team today to find out how our dynamic digital signage solution could help you achieve your goals.

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Woman's face

Heard enough?

Live sport has been at the heart of many pubs for decades. Chat to our team today to find out how Arena, our automated, all-inclusive sports promotion platform, could help you achieve your goals.

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People watching sports in a pub

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Your environment is always changing. Chat to our team today to find out how using our invaluable insights to auto-adjust your atmosphere could help you achieve your goals and fine-tune your operations.

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Happy woman eating in restaurant

Heard enough?

Replicate a perfectly curated atmosphere across an entire estate, all from a single platform. Chat to our team today to find out how using Studio could help you achieve your goals.

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Technoology

Heard enough?

Creating something so deeply subjective as an atmosphere without a strong understanding of human behaviour is kind of silly. Chat to our team today to find out how behavioural science can be applied to help you achieve your goals.

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People walking

Heard enough?

Dedicated management, free player replacements, 24/7/365 support… what you want, baby we got it. Chat to our team today to find out how relentless our Relentless Support™ really are.

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Man with headphones

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Creating a standout retail experience isn’t easy. Chat to our team today to find out how we can use music and tech to create a till ringing atmosphere and help you achieve your goals.

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Clothes on rack

Heard enough?

Creating a standout restaurant experience isn’t easy. Chat to our team today to find out how we can use music and tech to serve up the perfect atmospheres in your restaurants and help you achieve your goals.

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Restaurants kitchen

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Creating a standout coffee shop experience isn’t easy. Chat to our team today to find out how we can use music and tech to brew the perfect atmospheres for your cafes and help you achieve your goals.

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Cafe

Heard enough?

Creating a standout pub experience isn’t easy. Chat to our team today to find out how we can use music and pint-sized tech to create the perfect atmosphere and help get the drinks flowing.

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People celebrating in pub

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Creating a standout hotel experience isn’t easy. Check out (or in) how we can use music and tech to create the perfect atmospheres and help you achieve your goals by chatting to our team today.

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Restaurant table with cutlery

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Creating a standout gym experience isn’t easy. Chat to our team today to find out how we can use music and tech to get your atmospheres into perfect shape and help you achieve your goals.

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Gym equipment

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Creating a standout salon experience isn’t easy. Chat to our team today to find out how we can use music and tech to create an atmosphere with the perfect finish and help you achieve your goals.

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Salon equipment

Heard enough?

Creating a standout office experience isn’t easy. Chat to our team today to find out how we can use music and tech to create atmospheres that work as hard as your customers.

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Co-working space

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Creating a standout spa experience isn’t easy. Chat to our team today to find out how we can use music and tech to create the perfect peaceful atmosphere and help you achieve your goals.

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Towels and insense

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Creating a standout ship experience isn’t easy. Chat to our team today to find out how we can use music and tech to create the perfect atmospheres for your cruise ships and help you achieve your goals.

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Beach with cruise ship in background
Startle - What About Us?

Adam Castleton

With 15 years of experience working in technology, Adam is our strategic and savvy CEO. It’s his job to lead Startle, ensuring that we have a positive impact on both our customers and our team, by delivering innovation and growth in a positive culture. When he’s not at work, he tries hard to switch off by spending time outside with his wife and kids - his self proclaimed ‘happy place’ is having a wander in the forest on a sunny day.

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Hey, we've just met you and this is crazy. But here's our number +44 (0)203 397 7676. So, call us maybe?

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