Mind the Gap

Are you ready for love?

A (cautiously) optimistic look forward to getting customers back into hospitality with the help of music, tech and consumer science. We are joined by Richard Shotton (author of the best-selling book The Choice Factory), Shereen Ritchie (managing director of LEON UK) and Craig Bunting (director of independent coffee brand, Bear).

Over the last year, consumer’s choices were dramatically reduced but when lockdown lifts, choice will once again open up. This presents a unique moment to (re)capture customers. Building on our  ‘Mind The Gap’ report findings, ‘Are you ready for love?’ asks how hospitality can curate magical ‘first’ in-store experiences once more using music, tech and behavioural science.