Music has become an integral part of customer-facing businesses. Whether it’s at the gym, your favourite shopping outlet or your local pub on a Friday night, you’re unknowingly influenced by what’s playing on the sound system.
The effect on our subconscious can cause changes to our moods, habits and behaviour, which means that, from a business perspective, we can use this to engage customers and encourage their return.
The hair and beauty business is no different. At a time when customers come to unwind, rejuvenate and be pampered, having music to listen to and enjoy can enhance the experience greatly. Not only this, but background music can influence how customers perceive your business and whether they choose to return or go elsewhere.
Customer Enjoyment and Relaxation
It’s been proven that certain types of music have beneficial effects on our physiological functions, slowing the pulse and heart rate, lowering blood pressure, and decreasing levels of stress hormones in our bodies. These effects all contribute to a sense of relaxation, which is one major reason why customers frequently enjoy visiting a hair or beauty salon. Whilst music can be a great basis for interaction and conversation - something that customers seeking a more social experience would take pleasure in - the right music can provide a distraction from our everyday stresses, allowing us to switch off, sit back and relax.
Employee morale and productivity
Similarly, the sense of enjoyment gained from music translates across the workforce and the benefits of this are endless. Background music has been used in the workplace for centuries and it’s been proven that this can increase employee productivity, improve alertness, encourage team interaction and prevent days taken off through illness.
A five-week study of workers at the University of Windsor CA also observed that “positive mood change and enhanced perception of design” were recorded with the addition of music in the workplace. As a hair or beauty salon owner, ensuring that your business has a creative and positive environment should be a priority. Employees who feel happy and inspired by their workplace will be more motivated to give customers the high level of service they deserve, and playing music that suits the style of your workforce and their desired behaviour is an easy way of achieving this.
Brand identity and perception
The hair and beauty industry is one that relies heavily on fashion, trends and culture, which all have strong links with music, and the highest-ranking businesses in the field are those that optimise these things. Music should be part of the package, with a carefully-selected soundtrack to market and enhance your offering. Although it may be a subconscious impact, this will help to mould your customers’ view of your brand when they visit your salon.
For example, a top high-street clothing store with a young demographic will be continuously monitoring and keeping up with the latest trends and fashions, in order to stay ‘on-top’. Equally, their in-store music (as well as that used for marketing campaigns, adverts etc.) should be new, exciting and relevant. The same principle applies to hair and beauty businesses, where thought should be given to a soundtrack that compliments your brand and supports your image.
Customer spend and dwell-time
Using music to assist in providing an enjoyable customer experience and great service will create trust and persuade customers to both recommend you, and return themselves. We also know that, in retail, people are likely to take their time and spend more money when listening to music that they like, particularly if it has a slow tempo.
Most salons display retail products near their waiting area and this provides a host of opportunities; heightening consumer senses with clever selection of background music; entertaining customers and building an ambience whilst they wait and browse; creating the perfect setting for increasing customer spend - all the while prolonging the in-store journey.
So, how do you go about implementing this?
There are several options for playing music in your salon including legally-purchased tracks from your smartphone, radio, CDs, or music channels on TV. Remember; streaming services such as Spotify are illegal for business use in the UK. Many of these options, however, come with restraints such as licensing fees, connectivity issues, exposure to adverts, a limited musical selection, and the inconvenience of having to physically monitor what’s playing.
Startle Music provides a solution to all of these issues:
Our music is fully-licensed, meaning users are covered to play tracks legally.
Connectivity is easy; our hardware simply plugs into your existing sound system using standard RCA audio connectors (provided) and links directly to your broadband router to gain internet access.
The easy-to-use control panel runs via your browser, with no software to install.
Backed by one of the most comprehensive music libraries in the world, Startle Music offers an unrivalled choice of music, so there’s plenty of variety.
The service is automatically updated weekly, with 10,000 new songs added on average every month, so you’ll always have access to the newest, biggest releases.
If you’d like to enquire about using background music in your business, or to get a personalised quote from Startle, head to our web page where you can submit a short request and get responded to within 24 hours.
Alternatively, speak to one of our friendly Startle experts now on 020 3397 7676.