Mind the Gap Report
The times they are a-changin’
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Startle’s Mind the Gap research report for the hospitality sector provides free insight into customer behaviour and the perceived gaps in experience and atmosphere in the times of coronavirus, with a blueprint for resurgence when we emerge from lockdown.
We live in the experience economy, and now more than ever hospitality is as much about serving a stand-out atmosphere and experience as it is great food and drink.
This paper provides the insight you need to keep hitting the high notes of customer experience using simple, actionable tactics. We draw on our own learnings and independent research alongside insight from a brilliant ensemble of partners and experts to show that it is still possible to create great hospitality experiences even in a time of enormous challenge.
Say it to my face
We’d love you to get in touch with one of our experienced and friendly team so we can help you get your brand on centre stage.
Melanie Fulker
Chief Customer Officer
Message MelCall Me Maybe
Hey, we've just met you and this is crazy. But here's our number +44 (0)203 397 7676. So, call us maybe?
London
Startle Music Ltd
1st Floor, 79-81 Borough Rd
London, SE1 1DN, UK
New York
Startle International Inc
5th Floor, 555 Madison Ave
New York, NY 10022, USA