The times they are a-changin’

Startle’s Mind the Gap research report for the hospitality sector provides free insight into customer behaviour and the perceived gaps in experience and atmosphere in the times of coronavirus, with a blueprint for resurgence when we emerge from lockdown.

We live in the experience economy, and now more than ever hospitality is as much about serving a stand-out atmosphere and experience as it is great food and drink.

This paper provides the insight you need to keep hitting the high notes of customer experience using simple, actionable tactics. We draw on our own learnings and independent research alongside insight from a brilliant ensemble of partners and experts to show that it is still possible to create great hospitality experiences even in a time of enormous challenge.