Mind the Gap Report

We’re going through changes

Retail

Startle’s Mind the Gap research report for the retail sector provides free insight into customer behaviour and the perceived gaps in experience and atmosphere in the times of coronavirus, with a blueprint for resurgence when we emerge from lockdown.

Coronavirus hasn’t only demanded that outlets be safe for visitors but has heightened the need for meaningful retail experiences. We now live in the experience economy - and that’s only been made clearer during the pandemic.

This paper provides the insight you need to keep hitting the high notes of customer experience using simple, actionable tactics. We draw on our own learnings and independent research alongside insight from a brilliant ensemble of partners and experts to show that it is still possible to create great retail experiences even in a time of enormous challenge.

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Adam Scott

Say it to my face

We’d love you to get in touch with one of our experienced and friendly team so we can help you get your brand on centre stage.

Adam Scott

Business Development Director

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Startle is the perfect partner for the design and installation of my audio systems. Their expert engineering teams provide site-specific recommendations that always deliver the most amazing sound quality. They also provide me with a number of bespoke playlists that are constantly refreshed with new and exciting music, which means the service is loved by both my staff and customers. I cannot recommend their services highly enough. Having tried the rest, Startle certainly is the best.

Mike Racz
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Dominos
Dominos

Call Me Maybe

Hey, we've just met you and this is crazy. But here's our number +44 (0)203 397 7676. So, call us maybe?
Hey, we've just met you and this is crazy. But here's our number . So, call us maybe?
Thanks for your message. We’ll reach out soon, definitely no maybes.
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London

Startle Music Ltd
1st Floor, 79-81 Borough Rd
London, SE1 1DN, UK

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New York

Startle International Inc
5th Floor, 555 Madison Ave
New York, NY 10022, USA

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