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Building Better Consumer Experiences: New Developments at Startle

Building Better Consumer Experiences: New Developments at Startle
Written by

Adam Castleton

Published

October 31, 2017

Category

Startle news

At Startle, we’re constantly developing innovative new features and optimising processes to ensure we’re giving our customers an excellent service.

Let's look at some of the developments we've been working on recently...

New Digital Signage Features

Startle Display is now in full swing following its recent release, and we’ve had great feedback from users on both what they love and what they’d like to see added. Learning how our customers would like more help in creating engaging displays recently led to the release of our newest digital signage feature, AdFrame.

AdFrame provides Startle Display users with new L-shaped signage and extra functionality that enables them to automatically display full-screen ads, TV and overlaid promotions as scheduled, or at the click of a button on their smartphone.

With the option to easily switch between these, users can leverage the TV feed to adjust their displays according to what’s on at the time - resulting in more effective advertising and communication. This also provides a great way to ensure content doesn’t become too repetitive. After all, our eyes are drawn to dynamic content, so regularly refreshing and varying displays will ensure venues retain their customers’ interest.

Live Support Chat

S-U-P-P-O-R-T find out what it means to me.

Our support team are pretty relentless. So much so, the name kind of stuck... Our Relentless Support™ crew are even relentless 24/7/365, sing it Aretha.

They have a great track record of responding to and resolving support enquiries quickly. Until recently, our customers could get in touch with us via phone or email, but to ensure we’re resolving customer queries even faster, we’ve now integrated a new piece of software within our customer control panel that enables instant, live chat! Now, customers with questions, or even general feedback, can simply pop open the text chat and start typing away.

As well as this, we’ve added new helpful support videos and guides to our support site, so customers can get more helpful advice and tips than ever! And to provide peace of mind that everything with the Startle platform is working smoothly, customers from all territories can now visit a status page to confirm that it’s all up and running.

If we do happen to experience the odd network failure, customers can keep updated with what’s going on by visiting this link. If an individual site is experiencing any issues with their system, using our status page will also help to investigate where the problem lies, providing a faster and more efficient resolution.

Future Developments

We're always looking to make improvements - keep an eye on our blog and our socials to stay up to date.

Hey, we've just met you and this is crazy. But here's our number +44 (0)203 397 7676. So, call us maybe? Or get in touch here.

Building Better Consumer Experiences: New Developments at Startle

Adam Castleton

CEO at Startle. It's my job to lead Startle, ensuring that we have a positive impact on both our customers and our team, by delivering innovation and growth in a positive culture. When I'm not at my desk, you'll either find me at a customer's site, or in the forest with my wife and boys - my two happy places.

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Hey, we've just met you and this is crazy. But here's our number +44 (0)203 397 7676. So, call us maybe?

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