With a degree in Marketing and Marketing Week Mini MBAs in Marketing & Brand Management, Mel knows her stuff. As Chief Customer Officer, she oversees our marketing, sales and customer engagement, making sure everything we do is aligned to deliver the best possible customer experience. When she’s off the clock, Mel is a huge coffee aficionado, as well as a yogi. And if she’s listening to music, it’s usually some R&B, particularly Alicia Keys and Raye.