Half of frequent post lockdown shoppers think music would improve atmosphere
September 7, 2020
A trend that is consistent across July (46.9%) and August (47.9%).
There was positive news for retail in recent days with the Co-op announcing the creation of 1000 new jobs and 50 new stores*. Yet research from the British Retail Consortium (BRC) revealed that footfall was down by about a third across the UK in August compared to 2019, with London leading the way with the largest drop in footfall at 45.3%**.
What are regular shoppers thinking about the retail experience?
Startle’s research into the retail experience reveals that 47.5% of people who will continue to shop as frequently as before lockdown think music would make atmosphere better, a statistic that is consistent across July (46.9%) and August (47.9%) (see Graph 1).
57.7% of those who think music would improve the atmosphere are female (see graph 2). Furthermore, two thirds (66.1%) of those think music would make the experience better were regular pre-lockdown shoppers.
Thoughts from our CEO, Adam Castleton:
"During these times it's especially important that we celebrate news about job creation and store openings. We should also applaud retailers that are taking risks and adapting to accelerated trends by investing in new store formats and great physical/digital customer experiences. It's these great customer experiences that will help drive footfall ahead of the all important Christmas period, which is just around the corner!"
Surveys carried out July and August 2020. Sample sizes (n) >1000 people, UK Nat. Rep. with 95% confidence level & margin of error of +/- 5%.
Seeing is believing. Engaging your customers through vibrant visual displays can be a game-changer in your retail or hospitality experience. Chat to our team today to find out how our dynamic digital signage solution could help you achieve your goals.
Your environment is always changing. Chat to our team today to find out how using our invaluable insights to auto-adjust your atmosphere could help you achieve your goals and fine-tune your operations.
Creating something so deeply subjective as an atmosphere without a strong understanding of human behaviour is kind of silly. Chat to our team today to find out how behavioural science can be applied to help you achieve your goals.
Creating a standout restaurant experience isn’t easy. Chat to our team today to find out how we can use music and tech to serve up the perfect atmospheres in your restaurants and help you achieve your goals.
Creating a standout ship experience isn’t easy. Chat to our team today to find out how we can use music and tech to create the perfect atmospheres for your cruise ships and help you achieve your goals.
Marketing Manager at Startle. I'm in charge of our marketing activity, making sure to spread the word of Startle to as many brands as possible. When I'm not working, you'll find me vinyl shopping to add to my collection or working out at the gym (usually making enemies with a punching bag).