Announcing Startle’s Relentless Support™ via WhatsApp

Posted:

September 17, 2020

Author:

Adam Castleton

At Startle, we’ve long known that our happiest customers are those that engage with our Relentless Support™ team.

Not surprising, with feedback like this…

Customer Feedback

So in a world where businesses are putting up barriers to not speak to their customers in an effort to save costs, we’re investing to take barriers down and are launching Relentless Support™ via WhatsApp, as a verified WhatsApp Business Partner.

We understand that many of our retail and hospitality users are too busy to sit by the phone to take a call. That’s why we’re bringing customer support to a channel that can be accessed when it’s convenient for them, via a messaging service that’s familiar to many. Relentless Support™ via WhatsApp provides a more convenient option for many users to get in touch and be delighted with our service.


As well as phone, email and in-app chat, site staff can now access the same great 24/7/365 unrelenting support by simply sending a WhatsApp message to the Startle phone numbers (0203 397 7676 in the UK, or 646-585-0165 in the US).

In line with our Relentless Support™ SLA’s, we guarantee to respond to messages in 30 minutes on average and publish our performance live on our website.

Relentless Support™ via WhatsApp is available to all customers now, so just drop us a message to get started.

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