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Mind The Gap: New Industry Reports on Retail & Hospitality Post Lockdown

Mind The Gap: New Industry Reports on Retail & Hospitality Post Lockdown

Written by

Abbie Dawson

Published

December 9, 2020

Category

Latest research

Across the summer, we carried out extensive research into understanding customer behaviour and the perceived gaps in experience and atmosphere in the retail and hospitality sectors, post lockdown 1.

Mind The Gap

We’ve now compiled all our findings and guidance into two comprehensive, free-to-access Mind The Gap reports that also provide guidance for resurgence as many businesses emerge from lockdown 2.

Coronavirus hasn’t only demanded that spaces be super safe for visitors but has heightened the need for meaningful retail and hospitality experiences. We now live in the experience economy - and that’s only been made clearer during the pandemic.

One of the biggest challenges for businesses now will be to deliver the great experience customers expect, so that they keep coming back now the skies have opened, nights are longer, and the financial stimulus has passed. We’ve yet to understand the impact lockdown 2 will have on customer attitude but what we do know is that providing experiences people want to leave the house for is key.

This paper provides the insight you need to keep hitting the high notes of customer experience using simple, actionable tactics. We draw on our own learnings and independent research alongside insight from a brilliant ensemble of partners and experts to show that it is still possible to create great customer experiences in retail and hospitality, even in a time of enormous challenge.

Mind The Gap front cover

What are you waiting for?

Take a look at the reports here!

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Ready to create standout customer experiences? Get in touch to find out how we can use music and tech to help you achieve your goals.

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Music is powerful, but using it with intention takes skill. Chat to our team today to find out how our behavioural-science backed, curated playlists could help you achieve your goals.

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Seeing is believing. Engaging your customers through vibrant visual displays can be a game-changer in your retail or hospitality experience. Chat to our team today to find out how our dynamic digital signage solution could help you achieve your goals.

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Live sport has been at the heart of many pubs for decades. Chat to our team today to find out how Arena, our automated, all-inclusive sports promotion platform, could help you achieve your goals.

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Your environment is always changing. Chat to our team today to find out how using our invaluable insights to auto-adjust your atmosphere could help you achieve your goals and fine-tune your operations.

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Happy woman eating in restaurant

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Replicate a perfectly curated atmosphere across an entire estate, all from a single platform. Chat to our team today to find out how using Studio could help you achieve your goals.

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Technoology

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Creating something so deeply subjective as an atmosphere without a strong understanding of human behaviour is kind of silly. Chat to our team today to find out how behavioural science can be applied to help you achieve your goals.

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Creating a standout retail experience isn’t easy. Chat to our team today to find out how we can use music and tech to create a till ringing atmosphere and help you achieve your goals.

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Creating a standout restaurant experience isn’t easy. Chat to our team today to find out how we can use music and tech to serve up the perfect atmospheres in your restaurants and help you achieve your goals.

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Restaurants kitchen

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Creating a standout coffee shop experience isn’t easy. Chat to our team today to find out how we can use music and tech to brew the perfect atmospheres for your cafes and help you achieve your goals.

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Cafe

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Creating a standout pub experience isn’t easy. Chat to our team today to find out how we can use music and pint-sized tech to create the perfect atmosphere and help get the drinks flowing.

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People celebrating in pub

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Creating a standout hotel experience isn’t easy. Check out (or in) how we can use music and tech to create the perfect atmospheres and help you achieve your goals by chatting to our team today.

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Restaurant table with cutlery

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Creating a standout gym experience isn’t easy. Chat to our team today to find out how we can use music and tech to get your atmospheres into perfect shape and help you achieve your goals.

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Gym equipment

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Creating a standout salon experience isn’t easy. Chat to our team today to find out how we can use music and tech to create an atmosphere with the perfect finish and help you achieve your goals.

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Salon equipment

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Creating a standout office experience isn’t easy. Chat to our team today to find out how we can use music and tech to create atmospheres that work as hard as your customers.

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Co-working space

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Creating a standout spa experience isn’t easy. Chat to our team today to find out how we can use music and tech to create the perfect peaceful atmosphere and help you achieve your goals.

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Towels and insense

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Creating a standout ship experience isn’t easy. Chat to our team today to find out how we can use music and tech to create the perfect atmospheres for your cruise ships and help you achieve your goals.

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Beach with cruise ship in background
Mind The Gap: New Industry Reports on Retail & Hospitality Post Lockdown

Abbie Dawson

Marketing Manager at Startle. I'm in charge of our marketing activity, making sure to spread the word of Startle to as many brands as possible. When I'm not working, you'll find me vinyl shopping to add to my collection or working out at the gym (usually making enemies with a punching bag).

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Hey, we've just met you and this is crazy. But here's our number +44 (0)203 397 7676. So, call us maybe?

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