Our Culture

At Startle, we’ve built a team that are happy, motivated and invested in our long-term journey. We believe that this is the key to our success. We call our employees owners, because they are all owners of the business. This means that everyone is 100% dedicated and empowered to provide the best possible experience to our customers, and our customer’s customers!

We’re a close-knit team in the midst of a very exciting time for the business. We’re no longer a start-up; we’re a scale-up with a great track record and big ambitions. For this reason, relationships are key, and we’re proud have developed a open, collaborative culture that puts our team members first. We encourage accountability to ensure our processes are smooth and efficient, as well as supporting personal development to help our employees grow. Oh, and we also have a fair bit of fun along the way!


All of our team members have the option of being enrolled in the Startle share scheme, meaning everyone is recognised and rewarded for their hard work. This is a big driver of motivation and allows all of our team to make the most of our journey. While many companies do little to develop roles that go beyond a mundane 9-5, Startle employees are part of an ever-evolving venture that means boredom is never an option.

Beyond our share scheme, Startle are proud to offer an outstanding employee experience that gives our team flexibility and control over their roles. We acknowledge the challenges of fast-pace modern working life by offering remote-working that benefits each employee individually. We believe that these things are essential for creating a happy and productive workforce, but we also offer the fun stuff…

  • 25 days holiday/year, plus public holidays, plus Christmas to New Year off
  • Birthday gifts
  • International Christmas getaways
  • Summer retreats
  • Company expense card
  • Brand new MacBook
  • Employee perks and discounts
  • Workplace pension
  • Childcare voucher scheme
  • Professional development funding


In 2017, we won ‘Best Place to Work’ and ‘B2B Innovation’ at the UK Business Awards, where we were commended for our strategy in growing the business through a dedicated, empowered team. We took home ‘Employee Engagement - Growth By Design’ at the 2018 UK Employee Experience Awards, receiving praise for our modern approach to employee wellbeing and going beyond the often lack-lustre ‘work/life balance’. And recently, we won 2 International Customer Experience Awards (which was lucky, as we flew the whole team out to Amsterdam for it!).

Employee Testimonials

“We’re expected to not only do our job, but to take it to the next level and improve upon it. What a fantastic challenge to have. What a fantastic way to empower an employee and make them feel valued!” - James, Head of Onboarding

"At Startle, the working day never starts with groaning or reluctance. I can help a customer better because I genuinely want their services to work for them and have an ownership stake in our success or failure." - Dan, Senior Customer Support Advisor.

Keen to join?

With Startle growing quickly, we’re always on the lookout for great talent, whether you can deliver world-class customer support, build an app in a day, or sell customer experiences in your sleep. If you’d like to enquire about our current openings, please send your CV to with a paragraph about yourself and the type of role you’re looking for, and we’ll let you know if we have something that’s up your street.