What is the hardware delivery process?
Once an order is placed with Startle, we’ll ship your hardware the same day free of charge including taxes and custom charges. You’ll receive an order confirmation email with a tracking link, so you know exactly when to expect your Player.
How is the Startle hardware installed?
The Startle Player is designed for a simple self-install, connecting to power, your amplifier/PA system and an ethernet or wifi connection. We’ll provide you with all the cables you need to be up and running within minutes. Our Relentless Support team is available via phone, live chat or email to assist with the installation process if required.
What is the technical specification for Startle hardware?
Our standalone music player, the Startle Player, connects to the internet with an ethernet cable (wifi is available) and your amplifier/PA system using standard RCA connectors. The player is a very lightweight and energy-efficient mini PC running custom Linux-based firmware. Not only is the Startle Player incredibly efficient (drawing <2W of power), but with no moving parts, it's incredibly reliable too.
Startle Players are managed and monitored entirely remotely, connecting to our robust cloud platform, Startle Studio. Your audio content, playlists and schedules are all managed by us from within Studio, via an app or responsive web interface. The player will download, synchronise and update its content and schedules automatically. Music and content are stored locally, so the use of the system is never dependent on a consistently stable internet connection.